From 1-Man Operation to 8 Figures
Here I am in May 2018, shortly after the Leva Sleep launch. I knew how to sell but knew very little about running a business in those days, so it was a grind! To make ends meet I took no salary and had zero employees. I sold and delivered the first $450,000 using this enclosed trailer and by hiring temp workers for cash in the areas I had deliveries that day. The first few years were filled with uncertainty until I unlocked my businesses true potential using The ChatLaunch Method.
The picture below is of me a couple years later after implementing the ChatLaunch system and selling millions of dollars through our online chat. I'm standing beside my new plane after completing my private pilots license. I use the plane to travel to my newly opened retail locations as we have expanded and check in on the staff. With the ability to increase net profits so dramatically when converting customers via online chat, change can happen quick.
I knows how hard it is running a retail business, which is why I'm so passionate about helping other operators change the trajectory of their businesses and their lives! I look forward to connecting with you and implementing the ChatLaunch system
When founder Matt Timmins opened the doors of Leva Sleep, an adjustable bed and mattress retailer in 2018, basic online and radio advertising helped him bootstrap his business to a couple million in annual revenue while singlehandedly running sales, marketing and purchasing along with 3 delivery men to provide in-home delivery. His 15+ years as a top performing sales associate and trainer in the furniture industry allowed him to implement best practices and build a profitable business. In the early days, the majority of Leva Sleep's sales were closed over the telephone or in store at their showroom. Online marketing was as easy as turning on your google or facebook ads and watch the customers come in (The good ol' days!).
When the pandemic hit in March 2020, in-store traffic died and he was left with a choice. Close his doors and seek bridge funding to keep afloat until government restrictions and public fear passed or lean in to selling remotely. In April 2020, sales were down 80% as they set out on the journey to master remote selling. Many different chat programs were A/B tested along with different sales approaches both using online chat as well as over the phone. By May 2020, the system was starting to gain momentum which lead to Leva Sleep not only returning to profitability selling remotely but more than doubling our previous monthly sales record!
Generating so much revenue that month using only our websites online chat was a revelation and quite frankly a life line to Leva Sleep (and more importantly Matt's family). Online chat was now a successful part of their business but needed to be perfected. This is when Matt reached out to long time friend and mentor Scott Holliday, whose sales resume is as distinguished as anyone in the retail and real estate space over the past 25 years. He's the top .1% and specializes specifically in elite sales processes, relationship building and closing. Since that time, Matt, Scott and their team have been perfecting The ChatLaunch process so that it is completely systemized. They then spent the next 12 months turning it into a turn key solution for other retail businesses to implement with their existing staff.
While building ChatLaunch, Matt's other company, Leva Sleep has seen revenue 8X with millions in annual sales being generated from online chat alone. Leva Sleep now employs a team of 30 people including 10 dedicated sales reps and has opened up 3 retail locations with 2 more scheduled for 2023. Business has never been better! Their sales continue to double year over year while the adjustable bed industry is down do to the struggling economy. That's the power of online chat.
After speaking to a number of founders about our successes using online live chat, it was discovered how few businesses are taking advantage of these amazing tools for converting customers due to lack of technological knowhow, confidence and sales systems. It's at that time they realized just how important ChatLaunch could be to helping businesses grow.
Our mission is to provide retail businesses with the technology, and sales systems to convert customers online and take their business profitably to new heights!
It's time to Launch your online store with ChatLaunch and take your ROAS and Net Profit to the moon.